Customer Engagement and Support

Product November 16, 2018


Customer Engagement and Support

How does our Customer Support Team engage with Customers?

Over 55 million users visit the Whitepages website each month. We strive to provide our customers with the most up-to-date public data readily and efficiently. Customers can search for people using a name, phone number, or address to find additional contact information. Whitepages Premium allows our customers to conduct a comprehensive background search while businesses use Whitepages Pro to review potential fraudulent activity. On top of all of our great products, our Customer Service Team can help provide assistance for all of your searching needs.

What are the various ways a subscriber can reach Customer Service? users can contact Customer Service in the following ways:

  • Submitting a ticket through our Help Center
  • Sending an email to
  • Customers can leave a review in the Android or Apple app store
  • Submitting a support ticket through the app itself
  • Whitepages Premium customers also have the option of calling our Support team for assistance

Our Customer Service Team actively monitors customer reviews within both the Android and Apple app store, addressing issues and making changes to prioritize the needs of our customers.

Our team also proactively reaches out to our customers whenever we detect problems on their account. Keeping our customers up to date with any changes or issues found across the site is one of our team’s utmost priorities.

Our entire Consumer Team is here to serve, and we do our best to practice the Whitepages core value of SERVE every day.