Your California Privacy Rights

If you are a California resident, California law, including Civil Code Section 1798.83, provides you certain rights regarding Whitepages’ use and sale of certain information related to you. This portion of our Privacy Notice advises California residents of these rights and how to make requests to Whitepages under these rights.

Right to Opt-Out of Sale

We provide the following options related to opting out of the sale of non-public data related to you:

1. You may exercise your right under CCPA to direct us not to sell your information that is not publicly available. If you would like to exercise that right, please make a Do Not Sell request using the tool below or by filling out our online form. Exercising your right in this way will both opt you out of the sale of your information and will also remove your listing from the Whitepages website.

2. Alternatively, you may opt out of the sale of your information by submitting an email request to ccparequests@whitepages.com.

PLEASE NOTE: You do not have to create an account or make a purchase to submit an opt-out request.

Steps to remove listing:

Visit whitepages.com

Enter your name and city/state in the People Search filter

Click on the result/listing that matches your identity

Copy the URL/link in the browser for your listing

Paste in the opt out tool here

If you are having trouble obtaining the URL for your listing, please submit a request. Once a listing is removed, all connected listings will be removed and the requester's information will not be sold by Whitepages in any capacity regardless of how/where the information was obtained. If you should happen to find your listing after completing an opt-out or delete request, please let us know.

CCPA opt out requests may take up to 15 days to process but are often processed more quickly when feasible. Any agents making requests on your behalf may need to provide written, signed permission authorizing the agent to submit the request on your behalf.

Right to Deletion of Personal Data

California residents have the right to request the deletion of personal data as prescribed in Section 1798.105(a) of the CCPA. Exceptions to this right of deletion include, among others:

1. Public information that is made available by government agencies, including property records, street address and criminal records

2. Information that is used by Whitepages to detect and prevent fraudulent transactions and fraudulent use of personal data

3. Information that is used to deliver a product or service, such as a Whitepages Premium subscription or other purchase made on Whitepages

4. Information that Whitepages is legally required to store, such as information that falls under a court ordered legal hold

After a request to delete is made, Whitepages may retain certain personal data, as permitted or required by applicable law.

We provide the following options for requesting deletion of your data:

1. You may exercise your right under the CCPA to request deletion of your non-publicly available information. If you would like to exercise that right, please make a Deletion request using our online form.

2. Alternatively, you may exercise your right under the CCPA to request deletion of your non-publicly available information by submitting an email to ccparequests@whitepages.com.

PLEASE NOTE: In order to ensure the security of your personal data and prevent fraudulent requests, we may need to collect personal data and other information such as your name, email or transaction history in order to verify your identity. You do not need to open an account to request deletion of your information. Any agents making requests on your behalf may need to provide written, signed permission authorizing the agent to submit the request on your behalf. Any authorized agents making requests on your behalf need to provide verification information.

Right of Access to Personal Data

You may request to receive details about how we collect, use, and share your personal data. Below are the categories of information Whitepages collects. Please review this list before making a specific request as it may provide the information you are interested in without a request submission.

Categories of Data We Collect and How it is Used:

WP Data: this is data we make available on our website for a number of purposes, including fraud prevention, family safety, spam call detection and contacting people outside your inner circle. This data, most of which originates from public sources, namely government agencies, is sourced from credit and telecommunications providers.

• Name
• Address
• Property Records
• Age/Birthdate/Date of death
• Criminal and traffic records
• Relatives/associates linked by address or name
• Liens and judgments
• Licenses and permits
• Evictions
• Bankruptcies
• Foreclosures
• Phone numbers

Secondary Data: this is data collected from users of our website to improve the site experience. We do NOT sell this information. We share it only with providers of analytics and fraud prevention services, which are contractually prevented from selling, sharing or using the data for any purpose other than improving our website experience.

• IP Address
• Cookies
• Device ID
• Search behavior, such as number of searches or search category (name, phone number, address, etc.) and web pages visited

Customer Data: this is data provided by users purchasing products on our site. We do NOT sell this information. We share it only with payment processing, marketing platforms and fraud prevention providers, which are contractually prevented from selling, sharing or using the data for any purpose other than fulfilling purchases and securing data.

• Name
• Email address
• Street Address
• Credit Card information
• User name
• Search behavior, such as number of searches or search category (name, phone number, address, etc.) and web pages visited

Specific Data Requests:

You may request to receive the specific pieces of personal data that we have collected about you.

If you would like to exercise this right, please make a request using our online form or by submitting an email to ccparequests@whitepages.com.

Right to not be Discriminated Against for Exercising CCPA Rights

We do not discriminate against you for exercising any CCPA rights, such as the access and deletion rights described above. If we choose to offer a product enhancement or financial incentive that is contingent on you sharing personal information, that incentive will be reasonably related to the value provided to us by that collection.

CCPA Request Handling

Below you will find information related to the CCPA requests received and handled by Whitepages in the calendar year of 2020, as per section 999.317 of the CCPA.

The bulk of requests we receive are closed automatically after Whitepages receives no response from the requester. Whitepages will only deny requests if we are not provided with sufficient information to validate the identity of a requester.