If you are a California resident, California law, including Civil Code Section 1798.83, provides you certain rights regarding Whitepages’ use and sale of certain information related to you. This portion of our Privacy Notice advises California residents of these rights and how to make requests to Whitepages under these rights.
We provide three options to opt out of the sale of non-public data related to you. You only need to make your request using one of the following:
Make a request to a customer service agent by filling out our online form;
Submit an email request to email@example.com; OR
Fill out the automated tool in the box below with the URL of your Whitepages listing (instructions for obtaining the URL are below). Exercising your right in this way will both opt you out of the sale of your information and will also remove your listing from the Whitepages website. You will need to provide a phone number and agree to Whitepages’ Terms of Service. The phone number will not be used for any purpose other than completing your opt-out request. If you would prefer not to provide a phone number or agree to Whitepages’ Terms of Service, please submit a request to a customer service agent using the first or second option (online form or email) listed above.
Instructions for Obtaining URL of Your Whitepages Listing:
Enter your name and city/state in the People Search filter
Click on the result/listing that matches your identity
Copy the URL/link in the browser for your listing
Paste URL/link in the opt out tool here
PLEASE NOTE: You do not have to create an account or make a purchase to submit an opt-out request. If you use the automated tool (option 3 above), you will need to provide a phone number and agree to Whitepages’ Terms of Service. The phone number will not be used for any purpose other than completing your opt-out request. If you would prefer not to provide a phone number or agree to Whitepages’ Terms of Service, please submit a request to a customer service agent using the first or second option (webform or email) listed above. You may need to provide additional information to a customer service agent so that your opt-out request may be processed. Once a listing is removed, all known connected listings are also removed and the requester's information will not be sold by Whitepages in any capacity regardless of how/where the information was obtained. If you should happen to find your listing, or an additional listing you believe relates to you, on the site after completing an opt-out request, please submit a request to a customer service agent using the first or second option (webform or email) above.
CCPA opt-out requests may take up to 15 days to process but are often processed more quickly when feasible. Any agents making requests on your behalf may need to provide written, signed permission authorizing the agent to submit the request on your behalf.
California residents have the right to request the deletion of personal data as prescribed in Section 1798.105(a) of the CCPA. Exceptions to this right of deletion include, among others:
Public information that is made available by government agencies, including property records, street address and criminal records
Information that is used by Whitepages to detect and prevent fraudulent transactions and fraudulent use of personal data
Information that is used to deliver a product or service, such as a Whitepages Premium subscription or other purchase made on Whitepages
Information that Whitepages is legally required to store, such as information that falls under a court ordered legal hold
After a request to delete is made, Whitepages may retain certain personal data, as permitted or required by applicable law.
We provide the following options for requesting deletion of your data:
You may exercise your right under the CCPA to request deletion of your non-publicly available information. If you would like to exercise that right, please make a Deletion request using our online form.
Alternatively, you may exercise your right under the CCPA to request deletion of your non-publicly available information by submitting an email to firstname.lastname@example.org.
PLEASE NOTE: In order to ensure the security of your personal data and prevent fraudulent requests, we may need to collect personal data and other information such as your name, email or transaction history in order to verify your identity. You do not need to open an account to request deletion of your information. Any agents making requests on your behalf may need to provide written, signed permission authorizing the agent to submit the request on your behalf. Any authorized agents making requests on your behalf need to provide verification information.
You may request to receive details about how we collect, use, and share your personal data. Below are the categories of information Whitepages collects. Please review this list before making a specific request as it may provide the information you are interested in without a request submission.
WP Data: this is data we make available on our website for a number of purposes, including fraud prevention, family safety, spam call detection and contacting people outside your inner circle. This data, most of which originates from public sources, namely government agencies, is sourced from credit and telecommunications providers.
Secondary Data: this is data collected from users of our website to improve the site experience. We do NOT sell this information. We share it only with providers of analytics and fraud prevention services, which are contractually prevented from selling, sharing or using the data for any purpose other than improving our website experience.
Customer Data: this is data provided by users purchasing products on our site. We do NOT sell this information. We share it only with payment processing, marketing platforms and fraud prevention providers, which are contractually prevented from selling, sharing or using the data for any purpose other than fulfilling purchases and securing data.
You may request to receive the specific pieces of personal data that we have collected about you.
If you would like to exercise this right, please make a request using our online form or by submitting an email to email@example.com.
We do not discriminate against you for exercising any CCPA rights, such as the access and deletion rights described above. If we choose to offer a product enhancement or financial incentive that is contingent on you sharing personal information, that incentive will be reasonably related to the value provided to us by that collection.
Below you will find information related to the CCPA requests received and handled by Whitepages in the calendar year of 2022, as per section 999.317 of the CCPA.
The bulk of requests we receive are closed automatically after Whitepages receives no response from the requester. Whitepages will only deny requests if we are not provided with sufficient information to validate the identity of a requester.
|Request Type||Requests Received||Requests Complied||Requests Denied||Average Reply Time|
|Deletion of Personal Data||8,738||8,075||663||12 Hours|
|Opt-Out of Sale||19,317||19,070||247||12 Hours|
|Access Personal Data||156||153||3||24 Hours|